1️⃣ Do You Ship Across the United States?
Yes, we ship nationwide using trusted carriers. 🚚
2️⃣ How Long Does Shipping Take?
Most orders arrive within 3–7 business days, depending on your location. 📦
3️⃣ Do You Offer International Shipping?
Currently, international shipping is not available. 🌍✨
4️⃣ Can I Cancel My Order?
You can cancel before the order is packed or shipped. After that, cancellation isn’t guaranteed. ❗
5️⃣ Can I Change My Shipping Address After Ordering?
Yes, if the order hasn’t shipped yet. Contact us ASAP. 🏃♂️💨
6️⃣ Where Do You Ship From?
Orders ship from our U.S.-based fulfillment partners for fast delivery. 🇺🇸
7️⃣ Do You Offer Warranty on Products?
Some items include manufacturer warranties; terms vary by product. 🛠️
8️⃣ Do You Offer Bulk or B2B Pricing?
Yes — contact us for wholesale inquiries. 📩
9️⃣ What Payment Methods Do You Accept?
We accept major cards, PayPal, and secure online payments. 💳
🔟 Will My Personal Data Stay Safe?
Yes — we follow strict U.S. data protection standards. 🔒
1️⃣1️⃣ What Is Your Return Policy?
We accept returns within 30 days if the item is unused and in original condition. 🔄
1️⃣2️⃣ Who Pays Return Shipping?
If it’s buyer’s remorse — the customer.
If it’s our error — we may cover it. 🚚💰
1️⃣3️⃣ How Do I Start a Return?
Contact us at info@truegoodsgroup.com with your order number. 📧
1️⃣4️⃣ When Will I Receive My Refund?
Refunds are processed within 5–10 business days after we inspect the returned product. 💵
1️⃣5️⃣ What If My Item Arrives Damaged?
Send photos within 7 days — we’ll replace or refund it. 📸⚠️
1️⃣6️⃣ Do You Accept Opened Beauty or Personal Care Items?
No — due to hygiene and safety regulations, such items are non-returnable. 🧴🚫
1️⃣7️⃣ Can I Exchange an Item?
We process exchanges as a return + new order. 🔁
1️⃣8️⃣ What If the Wrong Item Was Delivered?
We will fix it quickly — contact us with photos. ✔️
1️⃣9️⃣ Can I Return a Final Sale Item?
Final Sale items are not eligible for returns or refunds. ❌
2️⃣0️⃣ My Order Shows “Delivered”, But I Didn’t Receive It — What Now?
Check with neighbors or your local carrier. If still missing, contact us — we’ll help resolve it. 📦🕵️