🔄 Refunds & Returns Policy
Last Updated: January 23, 2026
🟦 1. RETURNS & REPLACEMENTS
🔙 30-Day Return Window
We accept returns within 30 days from the delivery date. Items must be:
unused and in original condition ✨
with all tags, accessories, manuals included 📦
in the original packaging
If an item is sent back worn, damaged, or missing accessories — we may refuse the return or issue a partial refund.
❌ Non-Returnable Items
Some items cannot be returned due to safety and hygiene reasons:
opened beauty / personal care products 🧴
items marked Final Sale
gift cards, downloadable or digital products
products damaged due to misuse
🛠️ Wrong / Damaged / Defective Items
If your package arrived:
damaged 🚚💥
defective
or different from what you ordered
Contact us within 7 days with photos.
We’ll offer a replacement, exchange, or full refund, depending on availability.
🟩 2. REFUNDS & SHIPPING COSTS
💵 Refund Process
Once the return is received and inspected, we’ll email you with the result.
Approved refunds are issued to your original payment method.
Processing time: 5–10 business days, depending on your bank.
🚚 Return Shipping
If the return is your choice (change of mind, size, etc.) — shipping is paid by the customer.
If the return is due to our mistake (wrong item, factory defect) — we may cover or reimburse reasonable shipping costs.
Original shipping fees (if any) are typically non-refundable, except when we are at fault.
📞 Contact Us
True Goods Group LLC
📍 111 NE 1st Street, 8th Floor, #8304, Miami, FL 33132
📧 info@truegoodsgroup.com
📱 +1 (786) 464-4417